SUPPORT
Frequently asked questions
Everything you need to know about NeedleCalm™ — how it works, how to use it, and how to get it.
About NeedleCalm
Q: What is NeedleCalm? NeedleCalm™ is an Australian-made, TGA-listed adhesive pad designed to help reduce needle-related pain, fear, and anxiety. Applied above the injection site before a procedure, it works by targeting the skin’s sensory receptors to help make the experience calmer.
Q: How does it work? NeedleCalm™ is designed around Gate Control Theory — a well-established principle in pain science. By applying gentle sensory stimulation above the injection site, it helps reduce the perception of pain and ease anticipatory anxiety before and during the procedure.
Q: Is NeedleCalm TGA listed? Yes. NeedleCalm™ is a TGA-listed Class I Medical Device. ARTG ID 344731.
Q: Is it Australian made? Yes. NeedleCalm™ is proudly designed and manufactured in Melbourne, Australia.
Q: Is it drug-free? Yes. NeedleCalm™ contains no drugs, chemicals, or medications of any kind.
Using NeedleCalm
Q: How do I apply it?
- Clean and dry the skin at the intended injection site
- Peel the NeedleCalm™ pad from its backing
- Apply firmly to the skin above the injection site
- Leave in place for the recommended time before your procedure
- Remove the pad and proceed with the needle procedure as directed
- Dispose of the pad after use — single-use only
Q: How long before my procedure should I apply it? Immediately prior to needle use. Press the device onto the skin at the time at which the needle goes in then release and remove.
Q: Can I use it on my child? Yes — NeedleCalm™ is suitable for children with an arm circumference of more than 13cm. The Individual + Kids Activity Kit variation also includes resources to help children feel calm and prepared.
Q: Is it safe for sensitive skin? NeedleCalm™ is hypoallergenic and latex-free. If you have known skin sensitivities or a skin condition, consult your healthcare provider before use.
Q: Can I use it for blood tests as well as injections? NeedleCalm™ is designed to help with needle-related procedures generally. Speak with your healthcare provider about whether it is appropriate for your specific procedure.
Q: Can I reuse the pad? NeedleCalm™ is labelled as a single-use device so should be disposed of after each procedure.
Ordering & Delivery
Q: How do I order? You can purchase NeedleCalm™ directly from this website. Select your preferred pack size and add to cart. We accept all major credit cards and PayPal.
Q: Do you ship across Australia? Yes — we ship to all Australian states and territories. Free shipping on orders over $100.
Q: How long does delivery take? Standard delivery is typically 3–7 business days depending on your location. Express options are available at checkout.
Q: Can I order in bulk for my clinic or pharmacy? Yes — cartons of 24 boxes are available for clinic and pharmacy supply. For bulk order enquiries contact us at enquiries@needlecalm.com.au
Q: What is your returns policy? Please refer to our Returns & Cancellations Policy for full details. As a medical device, returns are accepted only for unopened, undamaged products within 30 days of purchase.
Q: Do I need a prescription to order? No. NeedleCalm™ is available without a prescription and can be purchased directly online.
NDIS & Funding
Q: Is NeedleCalm NDIS eligible? Yes. NeedleCalm™ may be eligible for funding under the National Disability Insurance Scheme (NDIS). Speak with your support coordinator or plan manager to find out whether it can be claimed under your plan.
Q: What category does it fall under? NeedleCalm™ is a TGA-listed Class I Medical Device. It may be claimable under Consumables or Daily Activities depending on your individual plan. Speak with your support coordinator for guidance specific to your situation.
Q: Can my support coordinator order on my behalf? Yes. Your support coordinator or plan manager can place an order on your behalf. For invoicing requirements or plan-managed orders contact us at enquiries@needlecalm.com.au
Q: Do you provide invoices for NDIS claims? Yes. A tax invoice is issued with every order. If you require additional documentation for your NDIS claim please contact us and we will assist.
For clinics & pharmacies
Q: How do I stock NeedleCalm in my clinic or pharmacy? NeedleCalm™ is available for clinic and pharmacy supply in cartons of 24 boxes. Contact us at enquiries@needlecalm.com.au to discuss a trade account or place a carton order directly from our Shop page.
Q: Is there a minimum order quantity for clinics? Our clinic supply option is a carton of 24 boxes — this is our minimum trade quantity. For larger orders or ongoing supply arrangements please contact us directly.
Q: Do you offer support materials for clinics? Yes. We can provide supporting resources for patient-facing use. Contact us to find out what’s available for your setting.
Q: Can I trial NeedleCalm before committing to a carton? Yes — we recommend trying the Individual Sampler or Box of 7 before placing a carton order. You can purchase these directly from our Shop page.
Q: Are you listed with any healthcare distributors? Contact us at enquiries@needlecalm.com.au for current distribution and procurement information.
STILL HAVE QUESTIONS?
We’re here to help.
Can’t find what you’re looking for? Get in touch with the NeedleCalm team directly — we’re happy to help with product questions, orders, NDIS enquiries, or clinic supply.
