We want you to be completely happy with your NeedleCalm™ purchase. If for any reason you’re not satisfied, we’ve got you covered.
Change of Mind
NeedleCalm™ does not provide refunds for change of mind.
Sample Products
We’re so confident in our products that we offer a 100% Money-Back Guarantee on all sample purchases, plus you can keep the sample. To be eligible for a refund, you must have completed the provided training session. If you’re not satisfied after giving our products a try, simply contact our customer support team within 5 business days of purchase for a full refund.
Sample Products
For sample products, we offer a 5-day return policy. If you’re not happy with your purchase, you can return the unopened product for a full refund. Please contact our customer support team to initiate a return.
Note: Shipping fees are non-refundable unless the return is due to our error.
Faulty Products
NeedleCalm™ Products come with guarantees that cannot be excluded under the Australian Consumer Law. Where your product comprises goods, entitled to a replacement or refund for a major failure of those goods. You are also entitled to have the physical goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
(“Consumer Guarantee”)
We comply with our obligations under the Australia Consumer Law. If you believe you have received a faulty Product and wish to make a claim under our Consumer Guarantee, please contact us by email: enquiries@needlecalm.com.au
Delivery
In the unlikely event that your Products arrive in a less than perfect condition, please notify us immediately via email at enquiries@needlecalm.com.au.We use reputable third party contract couriers. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in your Products not arriving at a certain time or place. We will work with you to assist in resolving any issues that may be a result of a third-party failure.
We reserve the right to request a photo of the damaged Products and/or a return of the damaged Products to a reply-paid address.
Quality and Safety
We take the unlikely event of an adverse reaction to one of our products extremely seriously.
If this happens, we comply with the requirements of the Therapeutic Goods Administration (TGA), the Australian Competition and Consumer Commission (ACCC), and other applicable regulators to report the case and take corrective actions as appropriate. Consumers & health care professionals can report an adverse reaction or product quality complaint by emailing enquiries@needlecalm.com.au
